DirectSupport Helpdesk

The Helpdesk is a freephone helpline, set up to offer immediate guidance to UK online centres in the community and voluntary sector.

The Helpdesk can also signpost you to web-based resources, offer email support and documents, refer you to a mentor, or arrange staff training or a workshop.

Any voluntary sector UK online centre, however funded, or just branded, can ring to request help or advice.

The Helpline is staffed on weekdays from 9 - 5 and a qualified community business counsellor is usually immediately available, or will call you back.

Outside these hours, send an email to info@directsupport.org.uk

On calling for the first time, be prepared to give the name and contact details of your UK online centre.

Call 0800 026 0202 in office hours.

There is also a Technical Helpline for users of the Virtual ICT Centre on 0845 130 5480